Frequently Asked Questions
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You can book your stay directly with us through any of the following channels:
Book online through our website.
Phone: +52 984 873 3933
Email:
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We are located in downtown Playa del Carmen, in the heart of the Riviera Maya.
Address:
Calle 4 #169, between 15th Ave. and 20th Ave., Centro, Playa del Carmen, Quintana Roo, Mexico.We're just a 4-minute walk from Fifth Avenue and a 5-minute walk from the beach.
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You can get to Playa del Carmen by ADO bus or book a private transfer directly with us.
Private transportation is available starting at USD $72 and can be requested during the booking process or by contacting us at:
recepcion@bdgrouphotels.com
reservaciones@bdgroups.comHotel LunaSol is located approximately 55 km south of Cancún International Airport (CUN).
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Yes. We offer 7 complimentary parking spaces for our guests.
There is also a private parking lot directly across from the hotel, available for an additional fee.
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Yes. We have an agreement with a Mexican restaurant located just a short walk from the hotel.
Breakfast is available for an additional charge and can be added during the booking process or arranged directly at the front desk.
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You can book tours and activities during the online booking process or directly at the hotel’s front desk.
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We offer different pricing options:
Regular Rate
. Free cancellation is allowed up to 7 days before check-in. Cancellations made within 7 days of arrival are subject to a penalty equal to 100% of the total cost of the stay.Economy Rate
This is a non-refundable rate, and cancellations are not permitted.You may also have the option to purchase travel insurance when booking, which allows for cancellation up to 24 hours before your arrival date, subject to the insurance terms and conditions. This insurance does not apply to the non-refundable rate.
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Approximate driving times from Hotel LunaSol:
Xcaret, Xplor & Xenses: 15 min
Jungala & Cirque du Soleil JOYÀ: 30 min
Xel-Há: 45 min
Xoximilco & Xavage: 45 min
Tulum Archaeological Site: 1 hr
Cobá Archaeological Site: 1 hr 45 min
Chichén Itzá: 2 hr 30 min via toll road -
Mexican pesos and U.S. dollars are accepted at many businesses in Playa del Carmen. However, exchange rates may vary from one establishment to another.
To avoid unfavorable exchange rates, we recommend using Mexican pesos.
Credit and debit cards are accepted at most tourist establishments.
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Hotel LunaSol is approximately 45 minutes from Cancún International Airport (CUN).
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Hotel LunaSol offers Standard and Deluxe rooms.
Deluxe rooms feature spacious, modern bathrooms, high ceilings, and private balconies. Most are located on the upper floor, and one ground-floor Deluxe room is available for guests who may have difficulty using the stairs.
Deluxe rooms are also highly recommended for divers, as they offer plenty of space to hang and dry diving gear on the balcony or in the shower.