Frequently Asked Questions
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You can make a reservation directly with us through our customer service channels:
Book online through our website.
Phone: +52 984 873 3933
Email:
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We are located in downtown Playa del Carmen, in the heart of the Riviera Maya.
Address:
Calle 4 #169, between Av. 15 and Av. 20, Centro, Playa del Carmen, Quintana Roo, Mexico.We're just a 4-minute walk from Fifth Avenue and 5 minutes from the beach.
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You can get to Playa del Carmen by ADO bus or book private transportation directly with us.
Private transportation is available starting at USD $72, and you can request it during the booking process or by emailing:
The hotel is located approximately 55 km south of Cancún International Airport (CUN).
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Yes. We have 5 free parking spaces.
There is also a private parking lot across from the hotel available for an additional fee.
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Yes. We have an agreement with a Mexican restaurant located just a few steps from the hotel.
Breakfast is an additional charge, and you can book it during the reservation process or directly at the front desk.
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You can book tours and activities during the online booking process or directly at the hotel front desk.
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We offer several pricing options:
Standard rate
Free cancellation up to 7 days before check-in. Cancellations made within 7 days of arrival will incur a penalty equal to 100% of the total cost of the stay.
Economy Fare: This is a non-refundable fare that does not allow cancellations.You also have the option to purchase insurance at the time of booking, which allows you to cancel up to 24 hours before your arrival date, subject to its terms and conditions. This insurance does not apply to non-refundable rates.
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Approximate travel times by car from the LunaSol Hotel
Xcaret, Xplor, and Xenses: 15 min
Jungala and Cirque du Soleil JOYÀ: 30 min
Xel-Há: 45 min
Xoximilco and Xavage: 45 min
Tulum Archaeological Site: 1 h
Cobá Archaeological Site: 1 h 45 min
Chichén Itzá: 2 h 30 min by toll road -
In Playa del Carmen, Mexican pesos and U.S. dollars are accepted at many businesses. However, the exchange rate may vary from one business to another.
To avoid exchange rate fluctuations, we recommend using Mexican pesos.
Credit and debit cards are accepted at most tourist establishments.
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Hotel LunaSol is located approximately 45 minutes from Cancún International Airport (CUN).
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Hotel LunaSol offers Standard and Deluxe rooms.
The Deluxe rooms feature a spacious, modern bathroom, high ceilings, and a balcony. Most are located on the top floor, and there is one Deluxe room on the ground floor for guests who are unable to climb stairs.
Given their features, the Deluxe rooms are also recommended for travelers who dive, as they offer space to hang and dry equipment on the balcony or in the shower.